Privacy Policy

Cactus Comfort Systems respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information you provide when you visit our website, contact us, request service, request an estimate, schedule work, or communicate with us by phone, email, form submission, or text message.

Business Information

Cactus Comfort Systems
Licensed • Bonded • Insured
ROC #366578
Website: CactusComfortSystems.com
Phone: 480-470-7475
Email: sales@cactuscomfortsystems.com
Business Address: [Add business mailing address here]

Information We Collect

We may collect information you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• City or service location
• Garage size or project details
• Service history
• Appointment details
• Messages, notes, or photos you send to us
• Payment or invoice-related information when applicable

We may also collect basic website usage information, such as pages visited, form submissions, device/browser information, and general analytics data.

Website Analytics and Campaign Attribution

We use Google Analytics 4 to measure visits and successful quote requests. Google receives website usage information, including page URLs, campaign source, browser/device information and analytics identifiers. We do not send the name, phone number, email, city or project notes entered in our quote form to Google Analytics.

For magazine and other campaign links, first-party session storage remembers campaign identifiers and the entry page during your visit. When you request a quote, we retain that source and the submission time with your inquiry and include them in our lead notification. This lets us measure which advertising generates inquiries. It does not add customer matching or upload customer details to advertising platforms.

You can clear this visit information by closing the tab or clearing website storage. You can also block analytics using your browser settings or the Google Analytics opt-out browser add-on. Contact us to request deletion of campaign information retained with your inquiry.

How We Use Your Information

We use customer information to:

• Respond to inquiries
• Provide estimates
• Schedule appointments
• Send appointment reminders
• Communicate about current or past jobs
• Send invoices, receipts, or payment reminders
• Provide customer support
• Improve our services and website
• Send occasional service-related or promotional messages when permitted

Text Messaging and Phone Communications

By providing your phone number to Cactus Comfort Systems, you agree that we may contact you by phone call or text message regarding your inquiry, estimate, appointment, service, invoice, or related customer communication.

Text messages may include appointment reminders, scheduling updates, service updates, estimate follow-ups, invoices, payment reminders, customer support messages, and occasional promotional messages.

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us at sales@cactuscomfortsystems.com or 480-470-7475.

No Sale of Personal Information

Cactus Comfort Systems does not sell, rent, or trade customer personal information.

SMS Consent and Mobile Information

Cactus Comfort Systems will not share your mobile phone number, SMS opt-in consent, or text messaging consent information with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers only as necessary to provide our services, operate our business, process payments, manage scheduling, send customer communications, or comply with legal requirements.

When We Share Information

We may share limited customer information with trusted third parties only when necessary to operate our business, such as:

• Scheduling and customer management software
• Payment processors
• Email or text messaging service providers
• Website hosting or analytics providers
• Licensed subcontractors or service partners when needed for a job
• Legal, regulatory, or compliance purposes when required

These providers are only given access to information needed to perform their services.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect customer information. This may include secure software platforms, restricted access, password-protected systems, and industry-standard security practices.

No method of electronic storage or transmission is 100% secure, but we take reasonable steps to protect the information we collect.

Customer Rights and Choices

You may contact us to:

• Update your contact information
• Request that we correct inaccurate information
• Request that we delete certain information, when legally and operationally possible
• Opt out of promotional communications
• Opt out of text messages by replying STOP

To make a request, contact us at:

sales@cactuscomfortsystems.com
480-470-7475

Data Retention

We retain customer information only as long as reasonably necessary to provide services, maintain business records, comply with legal requirements, resolve disputes, and operate our business.

Children’s Privacy

Our services are intended for homeowners and adults. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.

Contact Us

For questions about this Privacy Policy or how your information is handled, contact:

Cactus Comfort Systems
Phone: 480-470-7475
Email: sales@cactuscomfortsystems.com
Website: CactusComfortSystems.com